Privacy Policy

Who We Are

River Craft Ceramics is a ceramics retailer and wholesaler located in McMinnville, Tennessee. Our website address is https://rivercraftceramics.shop/.

Information We Collect

Information You Provide

Depending on how you use our website, we may collect:

• Your name, email address, telephone number and billing or shipping address
• Account login and customer-profile information
• Order details, purchased products, transaction amounts and order history
• Information submitted through contact or customer-support forms
• Photographs or documents uploaded with a customer-support request
• Wholesale, resale or tax-exempt application information
• Resale certificates, exemption certificates or related documentation
• Communications you send to us by email or through our website

Payment Information

Payments are processed by the payment services offered during checkout, such as WooPayments and its card-processing or banking partners. Payment processors receive the information needed to authorize and complete your transaction. River Craft Ceramics does not receive or store your complete payment-card number through the standard checkout process.

Information Collected Automatically

Our website and service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, referring website, approximate location and the date and time of your visit. This information may be used for website operation, security, fraud prevention, analytics and performance improvement.

How We Use Information

We may use collected information to:

• Process payments, orders, refunds and returns
• Calculate taxes and shipping charges
• Ship products and provide tracking information
• Create and maintain customer accounts
• Respond to questions and customer-support requests
• Review wholesale, resale and tax-exempt applications
• Confirm eligibility for tax-exempt transactions
• Send transactional messages about orders or form submissions
• Prevent fraud, abuse, security incidents and unauthorized activity
• Maintain business, accounting, tax and legal records
• Improve our website, products and customer experience
• Comply with applicable laws and enforce our policies

How Information May Be Shared

We do not sell your personal information. We may share information only as reasonably necessary with service providers that help us operate our business, including:

• Payment processors and fraud-prevention services
• Shipping carriers and fulfillment providers
• Website hosting, security, backup and technical-support providers
• WooCommerce, WordPress and necessary website extensions
• Email-delivery and customer-communication providers
• WPForms and services used to receive and manage submitted forms
• Accounting, tax, insurance, legal and professional advisers

We may also disclose information when required by law, court order or lawful governmental request; to protect our rights, customers or property; to investigate fraud or security concerns; or as part of a business sale, reorganization or transfer.

Orders, Shipping and Taxes

When you place an order, we use your contact, billing, shipping and order information to process the purchase and deliver your products. Necessary information may be provided to payment processors, shipping carriers and tax-calculation services. Carriers may use your address, email address or telephone number to provide delivery and tracking services.

Forms and Uploaded Documents

Information submitted through our customer-support and wholesale forms is used to review and respond to your request. Uploaded photographs, resale certificates, tax-exemption documents and other files should contain only the information necessary for your request.

Please do not upload payment-card numbers, bank-account credentials, passwords, Social Security numbers or unrelated sensitive information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the shopping cart working, remember account or checkout selections, provide website security, understand website performance and support payment processing.

You may adjust your browser to block or delete cookies. Disabling essential cookies may prevent the cart, checkout, account login or other website features from working properly.

Data Retention

We retain personal information for only as long as reasonably necessary for the purpose for which it was collected, including completing orders, providing support, reviewing applications, resolving disputes, preventing fraud and meeting accounting, tax, legal and recordkeeping obligations.

Retention periods vary according to the type of information and our legal or operational requirements. Some information may remain in secure backups until those backups are routinely replaced.

Data Security

We use reasonable administrative and technical safeguards intended to protect personal information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure. Customers are responsible for keeping their account passwords confidential.

Your Privacy Choices

You may contact us to request access to, correction of or deletion of personal information associated with you. We may need to verify your identity before completing a request. Certain information may be retained when required for order records, taxes, fraud prevention, dispute resolution or other legal obligations.

Transactional emails relating to purchases, account activity, support requests or applications are necessary service communications and are separate from optional marketing messages.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has submitted personal information may contact us to request its removal.

Third-Party Websites

Our website may link to third-party websites, including social-media, shipping, payment or live-auction services. Their privacy practices are governed by their own policies, and River Craft Ceramics is not responsible for the privacy practices of third-party websites.

Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.